How to change your password

If you've had issues with your login, the RecruitLoop team may have provided you with a password to use when logging in.

Once you've logged in with the provided password, you should change to a new password that only you know. These are the steps to follow when resetting your password. 

This is the password you will use for your RecuitLoop account and your RecruitLoop email address. 

IMPORTANT: Please ensure your email password is strong. Obvious passwords (eg pass123) are easily hacked. We strongly recommend THAT your password contain a mix of: lower/uppercase letters, numbers and symbols. 

Steps to change your RecruitLoop password

Step 1 & 2

After you're logged in, to update your password, click on your name in the top right corner of the screen. Next, click "My Account".

Step 3

You'll then arrive on your accounts password page. To change your password, click "change my password". 

Step 4

A window will pop up. In that window, type your password in both fields. Make sure you type in the same password both times. Then, click "save"

Step 5

And that's it! You'll see a message at the top of the page saying that your "password changed successfully". You can now use your password to access your account

FAQ

Q: I know that I changed my password, but I still can't login. What am I doing wrong?
A: Make sure that you're using the correct username for your login.

Q: Okay, I'm trying to access my RecruitLoop account... what is my username?
A: Your username should be your personal email. However, your other username is your first name & last name, written like this: firstname.lastname (example: mary.smith). If you personal email won't work, try this.

Q: Well I did that, but it doesn't let me access my webmail!! Now what?
A: Your webmail username is your full RecruitLoop email address. Make sure you're writing the whole thing (and correctly). Here's an example: mary.smith@us.recruitloop.com - Each email contains your full name and country short form

Q: I think I'm logging in at the wrong place. Where do I login to my RecruitLoop account?
A: For your RecruitLoop account, login at recruitloop.com/app/login

Q: And where do I login to webmail?
A: Go directly to webmail.recruitloop.com - you can also get there by clicking on the webmail button within your RecruitLoop account.

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